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Can we buy your prints online?Yes, you certainly can. To purchase a print, simply select the desired image from the gallery and choose the size and mounting option that you prefer.
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What is the difference between a mounted print and an unmounted print?When purchasing a mounted print from our website, please note that the size listed includes the white mount surround. Mounted prints are flat and cannot be rolled in a tube, as they are fixed to a hard backing board too. If you choose to purchase an unmounted print, please note that this may come rolled in a tube, depending on the size. Unmounted prints do not include a white mount surround or backing board and are simply the print alone. This option is great if you plan to frame the print yourself, or if you prefer a more flexible display option. Once your order has been placed, we will carefully package your print, or puzzle, and ship it to you within a few business days. We offer worldwide shipping.
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Will the current selection of jigsaw puzzles always be available to purchase?We produce a limited run of each type of jigsaw puzzle. This means that the variety you see on our site now may not always be available in the future. While we are committed to always offering jigsaw puzzles, we will inevitably discontinue some varieties to make room for new and exciting designs. We recommend purchasing your favourite pieces when you see them to avoid missing out.
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What company do you use to send parcels?All parcels are sent via Royal Mail tracked delivery. You will be notified with the tracking number upon dispatch.
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How long will it take you to dispatch my order?All orders will generally be dispatched within 3 days. This allows time to get them made up for dispatch. If there is going to be any significant delay we will email to notify you.
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Will I receive a confirmation email for my order?When you place an order on our website, we want to keep you informed every step of the way. Once your order has been dispatched, you will receive a notification from us, letting you know that your item is on its way. All items are sent out directly by us.
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What is the return policy?We strive to ensure that every product you receive meets your expectations. However, we do not offer returns for any purchases. All purchases are well packaged, however if your item(s) arrive to you damaged in transit, we sincerely apologise for the inconvenience. In such cases, please notify us, and include photographs of the damaged package, and items and we will send a replacement at no additional cost to you.
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Where is the exact location of (insert name of particular abandoned building here)?We appreciate your interest in our photography and the locations we capture. There is much beauty and history in these abandoned buildings, therefore we do not disclose their specific locations to avoid potential harm or destruction to the structures. We hope you understand and continue to enjoy our work.
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How long have you been photographing abandoned buildings / cars etc?We have been photographing the beauty and history of abandoned buildings for well over 13 years, well before it became popular. We have a much wider portfolio of images, but those you see are the ones that we decided to make available as prints.
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I have a question but it's not answered on this page...For anything that isn't answered here, just send us a message using the chat box at the bottom right of the screen, we will get back to you as soon as we can.
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